Frequently Asked Questions About Rawi.

Answers about Rawi, its companion app Rawi Kids for ages 5 to 7, and the one account and subscription that cover both. Both are powered by Bookworm.

Frequently Asked Questions

Getting started

Frequently Asked Questions About Rawi.

Frequently Asked Questions

Getting started

The two apps

Plans and billing

Learning

Account and data

Content

Frequently Asked Questions About Rawi.

Frequently Asked Questions

Getting started

What is Rawi?

Which app should I download?

What ages are Rawi and Rawi Kids for?

How do I download the apps?

How do I create an account?

How do I contact support?

Is the newsletter worth subscribing to?

Can I recommend new features or report bugs?

The two apps

Does one subscription cover both apps?

What is Rawi Kids?

What are the illustrated books?

What are the games?

What are printable prizes?

What happens when a learner is ready for Rawi?

Can one account have learners in both apps?

Plans and billing

What are the subscription plans?

What are the monthly and yearly prices?

How do I subscribe?

How much can I do on the free plan, and how much with a subscription?

What payment methods are accepted?

Can I change or cancel my subscription?

What do I do if my payment didn't go through?

How do I update my payment information?

What happens if I cancel my subscription before it expires?

Will my subscription renew automatically?

What is your refund policy?

How does the referral programme work?

Learning

What is a pathway?

How does audio narration work?

Can I change a learner's stage?

What are level-up challenges?

What is the placement check?

How does Ask Rawi answer questions?

How do I track progress?

How do I follow a learner's progress?

What is the Family goal?

Can I reset a learner's progress?

Can I use the apps on multiple devices?

Can I use the apps offline?

Account and data

If several people learn on one account, do they each need their own account?

Can I use the app without creating a profile?

I'm having trouble signing in. What should I do?

Can I change my account information?

Can I delete a profile?

Can I delete my account?

How is my data stored and used?

Can I export a learning history?

Are the apps available in other languages?

Content

How do we know the content is reliable?

Who writes the content?

How often do you update the content?

What is your donation policy?